tk1991's Privacy Policy

1 Introduction and Scope of Policy

tk1991 is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy explains what information we collect, why we collect it, and how we keep it secure when you use tk1991's website, mobile site, or any other digital service.

This policy applies to all registered members, guest users, and anyone who interacts with tk1991 in any way. This policy takes effect in the following situations:

• When you register or open an account with tk1991
• When you use any of our games or services
• When you carry out financial transactions on our platform
• When you contact our support team
• When you visit our website

2 Information We Collect

tk1991 collects different types of information for different purposes. We only collect information that is necessary to provide our services.

2.1 Information You Provide Directly

Information you provide during registration or while managing your account:

• Full name (in Bengali or English)
• Date of birth (for age verification — only users aged 21 and above are permitted)
• Mobile number and email address
• Password (stored in encrypted form)
• Payment information (bKash, Nagad, Rocket account numbers or bank details)
• Identity verification documents (national ID card or passport, when required)

2.2 Automatically Collected Information

When you use our platform, we automatically collect the following technical information:

• IP address and device information
• Browser type and version
• Pages visited, click patterns, and session duration
• Data collected from cookies and web beacons
• Gaming activity and betting history

3 Purpose of Using Your Information

tk1991 uses your information only for specific and lawful purposes. The main reasons we use your information are described below:

1. Account management: Creating, verifying, and maintaining your account.
2. Service delivery: Activating gaming services, bonuses, VIP benefits, and promotions.
3. Processing financial transactions: Completing deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
4. Customer support: Resolving your complaints and questions.
5. Security and fraud prevention: Preventing unauthorized access, fraudulent transactions, and money laundering.
6. Age verification: Ensuring that only individuals aged 21 or above are using the platform.
7. Legal compliance: Adhering to applicable laws and regulations.
8. Platform improvement: Enhancing the quality of our services and user experience.

4 Cookie Policy

The tk1991 website uses cookies and similar technologies. Cookies are small text files stored on your device that help our platform function properly.

Types of cookies we use:

• Essential cookies: Required for the basic functionality of the platform. Without these, logging in or completing transactions is not possible.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Help us analyze site usage to improve the quality of our services.
• Security cookies: Used to detect and prevent fraudulent activity.

You can control cookies by changing your browser settings. However, disabling certain cookies may limit some features of the platform.

5 Data Sharing and Third Parties

tk1991 never sells, rents, or exchanges your personal information. However, in the following limited situations, we may share certain information with third parties:

• Payment processors: bKash, Nagad, Rocket, and authorized banks receive limited information to complete transactions.
• Technology partners: Those who assist in operating the technical services of our platform work under strict confidentiality agreements.
• Legal authorities: Information may be provided in compliance with applicable law in the case of court orders, legal proceedings, or government investigations.
• Fraud prevention agencies: In cases involving investigation of suspicious transactions or fraudulent activity.

6 Data Security Measures

We apply industry-leading technical and organizational measures to protect your information:

• SSL encryption: All information transmitted through our website and app is protected by advanced encryption technology.
• Encrypted database: Passwords and sensitive information are stored in encrypted form.
• Access control: Only authorized staff can access specific information, and every access is logged.
• Firewall and intrusion detection: Unauthorized access attempts are detected and blocked immediately.
• Regular security testing: Our systems undergo regular security audits.
• Two-factor verification: Additional verification is in place for sensitive account activities.

However, transmitting information over the internet is not entirely risk-free. We are committed to ensuring maximum protection, but it is not possible to guarantee 100% security for any system.

7 Data Retention Period

tk1991 retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account information: For as long as the account is active and for a defined legal period after it is closed.
• Transaction information: Retained for a period determined by financial regulations.
• Gaming history: Retained for a limited period for dispute resolution and security purposes.
• Communication records: Kept for a reasonable period after the support interaction is completed.
• Cookie data: Each cookie has a defined lifespan — session cookies are deleted as soon as the browser is closed.

Once the required period has passed, information is securely deleted or anonymized so that it cannot be linked to any individual.

8 Your Rights

As a user of tk1991, you have the following rights regarding your personal information:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request that any inaccuracies in your information be corrected.
• Right to deletion: In certain circumstances, you may request that your information be deleted, though this may not be possible where legal obligations apply.
• Right to restrict processing: In certain cases, you may ask that the processing of your information be limited.
• Right to object: You may object to the use of your information for specific purposes.
• Right to data portability: You may request a copy of your own information in a readable format.

To exercise these rights, contact us at [email protected] or speak with our support team via 24/7 live chat.

9 Protection of Minors

tk1991 is firmly committed to protecting minors. Our platform is for individuals aged 21 and above only. We never knowingly collect personal information from anyone under the age of 21.

An age verification process is in place at the time of registration. If we ever find that information from a minor has been collected inadvertently, that information will be deleted immediately and the associated account will be closed.

If you believe that a minor has registered on our platform, please notify us immediately at [email protected].

10 Changes to This Policy

tk1991 may update this privacy policy when needed. For any significant changes, we will:

• Notify you by email or platform notification at least 30 days before the changes take effect.
• Update the "Last Updated" date at the top of this page.
• Significant changes may require your renewed consent.

Continuing to use the platform after changes have been made means you agree to the updated policy. We recommend that you visit this page regularly.

11 Contact and Complaints

For any questions, concerns, or complaints about the privacy policy, contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We aim to respond to all privacy-related requests as quickly as possible. Response times may vary depending on the complexity and volume of your request.