❓ Frequently Asked Questions
Answers to all your questions about tk1991
From opening an account to depositing via bKash, claiming bonuses, and safe gaming — you will find detailed information on all topics on this page.
tk1991 is a trusted online gaming platform in Bangladesh. New players and experienced members alike have many questions. In the FAQ section below we have covered account registration, transactions via bKash, Nagad, and Rocket, game rules, bonuses and promotions, and responsible gaming in detail. If you cannot find the answer to a question, contact our 24/7 live chat support.
Account and Registration
Account
Opening an account at tk1991 is simple and fast. Go to the tk1991 Login page and enter your name, mobile number, and preferred password in the registration form. A verification code will be sent to your mobile number — confirm it and your account will be activated right away. The whole process takes just a few minutes.
You must be at least 21 years old to join tk1991. This is part of our responsible gaming policy. Providing an incorrect age during registration may cause problems at the account verification stage and winnings may not be withdrawable. So it is important to provide accurate information.
No, each person may hold only one account. Attempting to open multiple accounts using the same name, mobile number, or device may result in all accounts being cancelled and balances being forfeited. If you have any issues, contact us via live chat.
Click the "Forgot your password?" option on the tk1991 Login page. Enter your registered mobile number and a verification code will be sent. Verify the code and set a new password. If you also have trouble with your mobile number, contact our 24/7 live chat support.
Account verification is done for your own protection. It ensures that no one else can operate an account in your name and that withdrawals reach the rightful owner. Verification is usually completed by uploading a photo of your national ID card or passport. It only needs to be done once.
Deposits and Withdrawals
Transactions
Deposits from bKash to your tk1991 account are nearly instant. Funds are added to your gaming balance within a few seconds to at most a few minutes after the deposit request is sent. After sending money from the bKash app, save the transaction ID — it will be useful if any issue arises.
Yes, tk1991 accepts deposits via all three mobile banking methods — bKash, Nagad, and Rocket. Bank transfers are also accepted. The minimum deposit amount for any method is just ৳100.
Withdrawal requests at tk1991 are generally processed within 30 minutes to 3 hours. The minimum withdrawal amount is ৳1,000. Withdrawals from verified accounts are processed fastest, so verify your account in advance.
tk1991 does not charge any separate fee of its own for deposits or withdrawals. However, bKash, Nagad, or Rocket may apply their own transaction charges in accordance with their respective terms. Bank transfers may also carry the bank's own charges.
First, get the transaction ID or a screenshot from the history in your bKash, Nagad, or Rocket app. Then contact tk1991's 24/7 live chat and provide the transaction details. Our support team will quickly verify the matter and resolve the issue.
Deposits via bank transfer may generally take several hours, as the bank verification process takes a bit longer. Using bKash, Nagad, or Rocket is recommended for faster transactions. The minimum deposit for bank transfers is also ৳100.
Games and How to Play
Gameplay
To bet on BPL (Bangladesh Premier League) matches at tk1991, go to the Cricket section. Select your preferred match from the match list and place a bet on win/loss, total runs, wickets, or other markets. Check the odds and amount before confirming your bet. Betting on live matches is also possible.
The tk1991 Slots section features games from popular providers including PG Soft, Pragmatic Play, and JILI. You can play many favourite games including Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems, Wild Bandito, and Mahjong Ways. New games are added regularly.
In the tk1991 Casino section you will find live dealer games from Evolution Gaming and Ezugi — live roulette, live blackjack, live baccarat, and much more. Experience playing in real time with a real dealer. You can connect from mobile or desktop at any time.
RTP, or Return to Player, is a measure of the theoretical percentage of total bets that players get back over the long run in a game. It is a statistical measure of a game — it does not guarantee the same result in every session. A higher RTP generally means the game returns comparatively more, but every spin is completely independent.
Yes, tk1991 is fully optimised for mobile browsers. You can access the site directly from the browser on any Android or iOS smartphone and play all games — no separate app download is needed. Games will run smoothly regardless of screen size.
All games at tk1991 are powered by software from certified providers that use Random Number Generator (RNG) technology. This ensures that the result of every spin or round is completely random and not predetermined. Fair play is our core commitment.
Bonuses and Promotions
Bonuses
At tk1991 you will receive a 150% welcome bonus on your first deposit, up to a maximum of ৳8,000. For example, if you deposit ৳1,000 you will receive a ৳1,500 bonus and your total balance will be ৳2,500. And if you deposit ৳12,000 you will receive the maximum ৳8,000 bonus, giving you a total of ৳20,000.
A wagering requirement is a multiplier indicating how many times the bonus amount must be wagered before it can be withdrawn. tk1991's welcome bonus has a wagering requirement of 20x — meaning once you have bet 20 times the bonus amount, the bonus balance becomes withdrawable. Read the bonus terms and conditions page for full details.
tk1991's VIP program has three tiers — Bronze, Silver, and Gold. You can move up to higher tiers by playing regularly. Weekly cashback is up to 0.4% at Bronze, up to 0.8% at Silver, and up to 1.2% at Gold. Higher tiers come with more benefits.
Yes, the weekly cashback for your VIP tier is automatically added to your account at the end of each week's calculation. No separate application is needed. Cashback is generally withdrawable without restrictions and the amount depends on the total bets placed during the week.
Yes, if after accepting a bonus you decide you do not want to meet its conditions, let support know via 24/7 live chat. They can remove the bonus from your account. However, please note that if a bonus is cancelled, any winnings made using that bonus will also be removed.
Security and Responsible Gaming
Security
Yes, tk1991 uses SSL encryption technology to keep all data secure. Your name, mobile number, and financial information are not shared with third parties. For more details, please read our privacy policy page.
Responsible gaming is our priority. If you wish, you can request via 24/7 live chat to set a daily or weekly deposit limit, bet limit, or login limit. This will help you play in a controlled manner.
Self-exclusion means temporarily closing your own account for a set period of time. If you feel your gaming habits are getting out of control, let us know via the support chat — we will suspend your account for the requested period. This is completely confidential.
If you notice a suspicious login, change your password immediately and inform us via 24/7 live chat. The support team will take swift action to secure your account. Use a strong and unique password for your security.
No. tk1991 is for those aged 21 and above only. Registration by minors is strictly prohibited. If it is found that a minor has been gaming, the relevant account will be closed immediately and all transactions will be cancelled.
Gaming addiction is a real problem that anyone can face. tk1991 believes in responsible gaming. If you or someone you know is struggling, visit our responsible gaming page. Contact Bangladesh mental health services if needed. Our support is also always here for you.
Still have questions?
Contact support
Our Bengali-speaking support team is with you 24 hours a day, 7 days a week.
Message us on live chat to get answers to any question.
Live Chat: 24/7 support in Bengali